An AI‑Receptionist designed to streamline your roofing, fencing, joinery, decking or paving business.
Ring the number below. That is our own front desk answering, and it is the one we install for you.
Call Jessica
Call Jessica +61 468 008 174Ask her for a price on something. Then ask her something she can't know.
- Answers 24/7. 500 inbound minutes included on Front Desk, $0.60/min after.
- Qualifies and books against your calendar, not a generic slot list.
- Logs the lot. Transcript and recording, on one contact record.
Calls to this number are recorded and transcribed. Why.
Text Jessica
Text Jessica +61 468 008 174Or ring and hang up before she answers. The text you get back is the one your customers would get.
- Every missed call gets a text within seconds, not the next morning.
- She holds the conversation over SMS, not just an auto-reply.
- One inbox. Not a phone in a ute and a phone on a bench.
Have Jessica ring you
Email us
Email us hello@offsideragency.comIf you'd rather have it in writing, or you're putting us next to someone else.
- All three tiers are published on the pricing page, including what they don't cover.
- So is the contract. The Terms and Conditions are up before you ask for it.
From $2,500 build + $550-790/mo ex-GST. $2,750 and $605-869 inc All three bands
One missed call is a week's wages.
Somebody pricing a re-roof rings three companies on one afternoon. The first to pick up gets to quote. The other two never hear from them again.
Weeks you work 50
Ringing out, every year $200,000
Every dot is one call you didn't pick up this year. The solid ones are the 50 jobs you'd have won.
The three starting numbers are a readable default, not our results, not an industry average and not a claim about your business. Move them until they're yours.
What one call looks like.
Four things, all day, without being asked twice.
01
Keep scrolling to follow the call
- JessicaThanks for calling, this call is recorded. What’s the job?
- CallerBit of gutter’s come off the back of the house. Scoresby.
- JessicaWe cover Scoresby. I can do Tuesday morning, or Thursday after two.
- CallerTuesday.
Tuesday 8:00 am, in your calendar
Missed. Hung up before she picked up
Sorry we missed you. What do you need done? I can book it in now.
Sent seconds later. She’ll hold the rest of it over text.
An illustration of a call, not a recording. Jessica works from your price list, your service area and your calendar.
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It rings at ten to five.
You’re on a roof, under a house, or halfway through a quote. It rings out, and whoever it was rings the next name on the list.
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She answers it.
Every call, 24 hours a day. Your plan includes a set number of inbound minutes each month and the rate after that is published. The whole front desk is the agent, and it puts a caller through to a person when the call needs one.
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She works out what the job is.
Against your price list and the suburbs you cover. Not a message taken. A job qualified, so what lands in your phone is worth ringing back.
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She books it.
Into your calendar, off the back of that call. You find out when your phone buzzes, not when you finally get a minute to check your messages.
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And anything that slips gets a text.
If they hang up before she picks up, they get a message within seconds, and she’ll hold that conversation over SMS too. One inbox, not a phone in the ute and a phone on the bench.
What the build puts in place
- Your websiteIf you haven’t got one.
- Google Business ProfileSet up, so you turn up.
- A tracking numberCalls measured, not guessed at.
- The CRMOne contact record per caller.
- A booking calendarWired to your real availability.
And it goes around what you already run. Nobody is switching job management software to get their phone answered.
Google Calendar, Outlook, ServiceM8, Tradify, Fergus, simPRO, Xero
Integration scope is confirmed during discovery and named in your agreement. What’s in each tier, and what the build includes
One number. One inbox. One record.
Not a phone in the ute, a phone on the bench and a notepad in the glovebox. What the build puts in place
Fourteen days, and two of the five steps are yours.
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The call
YoursThirty minutes. Your services, your prices, the suburbs you cover, and what you treat as urgent. That hour is most of what we need from you.
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We build the front desk
OursThe website if you haven't got one, your Google Business Profile, the tracking number, the CRM and the booking calendar. What the build fee covers.
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We teach Jessica your business
OursYour price list, your service area, your rules for what counts as urgent. This is the part that takes the time, and rushing it is how you end up with an agent that quotes the wrong price.
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You ring her yourself
YoursPush her on the awkward jobs, the ones you'd hesitate over. Tell us what she got wrong and we change it. Nothing goes live before you've heard her.
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She goes live
OursYour calls forward through the number. We confirm the forwarding is working before we switch her on, not after, and your included minutes start from the first call.
Nine reasons, all of them checkable.
Every one is published on this site or written into the terms you’d sign. Each links to where it says so.
Before you sign anything
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Every price is on the page.
Three tiers and the build fee, ex-GST with the inc-GST figure beside it. No “contact us for a quote”. The whole table
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Thirty days’ notice. No lock-in, no exit fee.
No minimum term. We’d rather find out in month two than argue about it in month eleven. In the terms
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Sixty days to change your mind.
If it hasn’t earned its place, the build fee comes back in full, with no proof required. The Risk-Free Guarantee
Before she answers a single call
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You hear her before your customers do.
Ring her yourself, push her on the jobs you’d hesitate over, and tell us what she got wrong. Step four
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We confirm your forwarding works before we switch her on.
Not after. The one part of this that can lose you a call is the part we check first. What go-live involves
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Live inside fourteen days.
From the day you hand over your details, and two of the five steps are yours. The fourteen days
Once she is on the phone
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Included minutes, and the overage rate is published.
500 a month on Front Desk, 900 on Pro, 1,500 plus 300 outbound on Operations. You are told before you go over, not after. See the bands
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Ask her if she’s a machine and she’ll tell you.
She doesn’t announce it unprompted, and she never denies it. The call being recorded is disclosed at the start, every time. Read the answer
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Your own number stays yours.
The front desk forwards it, it doesn’t replace it. Keep advertising the number your customers already know. How the number works
Who it's for
Trades where one job is worth $3,000 or more. Landscaping, pools, solar, roofing, bathroom and kitchen renovation, HVAC installation, arborists, fencing, concreting, joinery.
Not emergency call-outs. A few hundred dollars a job, and the customer wants a human there in twenty minutes. This costs more than it saves you, and we'll say so on the call.
Jordan and Sebastian. That’s the whole company.
Offsider Agency Pty Ltd is an Australian company, ABN 62 701 384 714, and it is two people in Scoresby, in Melbourne’s south-east. The person who sets Jessica up for you is the person who answers when you ring about her.
Will my customers know it’s a robot?
If they ask, yes. She tells them straight away, and she will never deny it. She doesn't open with it, the way a human receptionist doesn't open with their employment status.
It costs less than you'd think. Somebody ringing about a re-roof at 9pm wants their question answered and a time booked. They mind a machine that does that far less than a human who never picks up.